COVID-19 (Coronavirus) Notice


Dear valued client,

In response to the COVID-19 pandemic, the Ontario and Quebec governments have mandated all non-essential services to cease operation for the next 14 days starting Tuesday March 24, 2020 at 11:59PM, in an effort to stop the spread of COVID-19. As a result, for our Canadian clients, we will be temporarily suspending our services until this ban is lifted. For our US clients, we will be able to continue providing order fulfillment for our Detergent line of products, as we are now shipping direct from the US.

We Thank you for your understanding and continued support and regret any inconvenience this forced closure may cause you and your clients. We are choosing to use this forced down time to work on improving our services to you, so we can be a better vendor to you when we are able to re-open our doors. In the interim, please accept our sincerest wishes for good health to you and those closest to you during these unprecedented times. Stay safe, stay strong and we look forward to being of service to you again in the very near future.

 

With warm regards,

Albert Marrache
President
Phoenix A.M.D. International Inc.


EMERGENCY Claims Service
during the Government mandated Business Suspension

Unfortunately, due to the suspension of all non-essential businesses in Ontario and Quebec, we are unable to process any service claims during the next 14 days starting Tuesday March 24, 2020 at 11:59PM. Most service technicians are practicing social distancing and/or self isolation during this same time period. We ask for your understanding and patience until the government suspension is lifted and we are able to resume serving you again.

If your claim is URGENT in nature and potentially impacts your health and safety because of a FULLY NON WORKING:


Please complete the URGENT Claim Request Form and email jfilion@phoenixamd.com. We will attempt to do everything possible within our resources, but we cannot guarantee service. Thank you for your patience and understanding.

For non urgent issues, if you wish you submit a claim for future servicing, please complete the same form and email service@soswarranty.com and we will be happy to respond and provide service once we resume operations.

 

Sincerely,

The Service Department








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