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All Stain Service Experience Landing Page

The Excelsior All Stain Service Experience

 

Got a stain? We’ve got you covered!

You can reach our service team by 

Phone: 1-800-661-7313
Email: service@phoenixamd.com
or go to Excelsiorservice.com

Service Plan information:

 

Download the Brochure!
Terms and Conditions

Click through for instructions on using your care kit!





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PHOENIXAMDOffice
41 Butler Court Bowmanville,
ON CANADA L1C 4P8
+1 800 661 7313
reception@phoenixamd.com
phoenixamd.com
GET IN TOUCHPhoenixAMD Social Links
You can follow us on social media
CAREERSCareers on PhoenixAMD
Check this out for career opportunities
Careers
DEVICESOur App
You can get more services using our app
https://phoenixamd.com/wp-content/uploads/2020/06/appLogo.jpg
PHOENIXAMDOffice
41 Butler Court Bowmanville,
ON CANADA L1C 4P8
+1 800 661 7313
reception@phoenixamd.com
phoenixamd.com
GET IN TOUCHPhoenixAMD Social Links
You can follow us on social media
CAREERSCareers on PhoenixAMD
Check this out for career opportunities
Careers
DEVICESOur App
You can get more services using our app
https://phoenixamd.com/wp-content/uploads/2020/06/appLogo.jpg

Copyright by PhoenixAMD International Inc. All rights reserved.

Copyright by PhoenixAMD International Inc. All rights reserved.

It is always best to position your mattress protector so that the zipper pullers starting position is at the foot of the bed. Headboards or night tables might obstruct the proper movement needed while attaching the topper and protector together.

To use simply remove the Invincible® from its packaging, and ensure that the four corners of the protector are secured under each of the four corners of your mattress.

Washing Instructions

Please be sure to follow the instructions below for washing your Excelsior® Mattress Protector /Excelsior® Topper. Failure to follow proper washing instructions can lead to damage to the product and void your warranty.

Machine wash in lukewarm water gentle cycle. Do not use chlorine bleach. Tumble dry at low temperature. Do not iron. Do not dry clean.

It is always best to position your mattress protector so that the zipper pullers starting position is at the foot of the bed. Headboards or night tables might obstruct the proper movement needed while attaching the topper and protector together.

Excelsior® Mattress Toppers are best used with the Excelsior® Invincible® Mattress Protector. To use simply remove the Invincible® from its packaging, and ensure that the four corners of the protector are secured under each of the four corners of your mattress.

Once your Excelsior® Invincible® Protector is secure, lay your topper on the protector. Be sure that the quilted fabric is facing up, and the zipper pullers starting position is at the foot of the bed. Secure the topper to the mattress by zipping the topper to the mattress protector from the foot of the bed to the top.

If you are not using the Excelsior® Invincible® Protector you can secure your topper to the mattress using the elastics located at each of the four corners of the product. Be sure that the quilted fabric is facing up, and the zipper pullers starting position is at the foot of the bed.

Washing Instructions

Please be sure to follow the instructions below for washing your Excelsior® Mattress Protector /Excelsior® Topper. Failure to follow proper washing instructions can lead to damage to the product and void your warranty.

Machine wash in lukewarm water gentle cycle. Do not use chlorine bleach. Tumble dry at low temperature. Do not iron. Do not dry clean.

Read all directions entirely before proceeding. Prior to use, test for colourfastness on a small, unseen area of the leather requiring the removal of a stain. Should signs of change in colour or appearance develop, discontinue use of this product.

Directions:

  • Shake well prior to use
  • Apply a generous amount of the product onto a sponge or directly onto the surface to be cleaned.
  • Using the sponge spread the product evenly over the entire surface.
  • Wipe off the excess residue using a clean soft cloth and buff dry.
  • Allow time to properly dry.

Read all directions entirely before proceeding. Prior to use, test for colourfastness on a small, unseen area of the fabric requiring removal of a stain. Should signs of change in colour or appearance develop, discontinue use of this product.

Directions: Step #1:

Do not spray directly onto the stain. From Approximately 6’’, spray a small amount (do not soak) of the Stain Remover onto a clean sponge. Squeeze the sponge several times to create foam.

Using a gentle rubbing motion, apply the foam with the sponge to the stained area.

Continue with a gentle circular motion until the stain is removed. This should take no more than 30 seconds. Do not soak stains or material.

Blot out all excess cleaning solutions using a clean, soft, white cloth.

Feather out from the stained area as much as possible while performing the blotting action.

Always rotate the cloth to a clean area while absorbing the excess solution. This will prevent the stain that is absorbed into the clean cloth from being re-applied to the fabric.

Step #2:

Using a fresh white cloth, gently pat the stained area as dry as possible. Pay attention to the far edges of the applied cleaning solution on the fabric. This action will blend the newly cleaned area into the dry areas of the fabric.

Allow drying completely for 24 hours. Gently raise the nap of the fabric back to its original look and feel.

Make sure that the washing machine is empty.

  1. Pour a small amount (2ml) of Excelsior Machine Cleaner & Deodorizer onto a clean cloth or sponge. Use this to wipe the rubber seal around the door of the HE washing Machine, removing all visible residue. Follow with a fresh clean damp cloth or sponge to then remove all Excelsior Machine Cleaner & Deodorizer from the Rubber seal. Wait one minute for the rubber seal to dry. Place the used cloth or sponge into a hamper to be cleaned with your next wash.
  2. Once a month. (or whenever odours or residues are noticed) Place 1 capful (approx. 50 Ml) of product into the washing machine detergent drawer (front loader) or directly into the drum (top loader) close the door/ lid of the washing machine and set the machine to “normal cycle-hot water” allow the entire cycle to run and fully rinse. If your washer has a clean cycle then please follow the manufacturer’s directions for this cycle. For very stubborn odours & residues or for HE washing machines that are being cleaned for the very first time, you may want to repeat the procedure a second time.

Make sure that the washing machine is empty.

  1. Pour a small amount (2ml) of Excelsior Pür Machine Cleaner onto a clean cloth or sponge. Use this to wipe the rubber seal around the door of the HE washing Machine, removing all visible residue. Follow with a fresh clean damp cloth or sponge to then remove all Excelsior Pür Machine Cleaner from the Rubber seal. Wait one minute for the rubber seal to dry. Place the used cloth or sponge into a hamper to be cleaned with your next wash.
  2. Once a month. (or whenever odours or residues are noticed) Place 1 capful (approx. 50 Ml) of product into the washing machine detergent drawer (front loader) or directly into the drum (top loader) close the door/ lid of the washing machine and set the machine to “normal cycle-hot water” allow the entire cycle to run and fully rinse. If your washer has a clean cycle then please follow the manufacturer’s directions for this cycle. For very stubborn odours & residues or for HE washing machines that are being cleaned for the very first time, you may want to repeat the procedure a second time.

Apply 2 sprays directly onto the stain and surrounding area. For maximum results spray the stain both outside and underneath on the inside of the garment. Allow the stain remover to work and soak into the stain for up to 5 minutes. Place into the regular wash with detergent; for best results use our Excelsior® HE Laundry Detergent.

  1. Apply 2 sprays directly onto the stain and surrounding area.
  2. For maximum results spray the stain both outside and underneath on the inside of the garment.
  3. Allow the stain remover to work and soak into the stain for up to 5 minutes.
  4. Place into the regular wash with detergent; for best results use our Excelsior® Pür Laundry Detergent.
Excelsior Pür Laundry Detergent

Dispensing Instructions:

  1. Place the enclosed Eco Dispenser bottle under the dispensing faucet to fill.
  2. Turn the faucet knob counter-clockwise to dispense detergent, then turn it clockwise until a "click" is felt to stop.
  3. Use the filled dispenser bottle to pump the correct amount of detergent directly into your washing machine.
  4. Use the pump to dispense the correct amount of detergent directly into your machine:
    • H.E. Machines: 3 Pumps (12 mL)
    • Standard Machines: 6 Pumps (24 mL)
 
Excelsior Pür Stain Remover

READ ALL DIRECTIONS ENTIRELY BEFORE PROCEEDING.
Prior to use, test all fabrics for colourfastness on a small, unseen area. Should signs of change in colour or appearance develop, discontinue use of this product.

DIRECTIONS:

1. Apply 2 sprays of the Excelsior® Pür Stain Remover directly onto the stain and surrounding area.

2. For maximum results spray the stain both outside and underneath on the inside of the garment.

3. Allow the stain remover to work and soak into the stain for up to 5 minutes.

4. Place into the regular wash with detergent; for best results use our Excelsior Pür Laundry Detergent.

5. For stubborn stains repeat these instructions: SPRAY → SOAK → WASH

Excelsior Pür Premium Washing Machine Hoses:

Click here to view Installation Instructions

 
Excelsior Pür Water Leak Detector

The Excelsior Pür Water Leak Detector alerts you when it detects water where it shouldn't be. As soon as water touches the sensor feet, it sounds an alarm.

How to Use:

  1. Push the ON/OFF switch to turn the detector on or off.
  2. When water touches the sensor, the alarm will sound for 60 seconds.
    • To stop the alarm early, pres the [SET] button.
    • If the water goes away, the alarm will stop automatically.
  3. When the batteries are low, the alarm time will shorten until the detector turns off.

Specifications:

  • Power: 2 x AAA batteries (not included)

 

Excelsior Pür Laundry Detergent

Dispensing Instructions:

  1. Place the enclosed Eco Dispenser bottle under the dispensing faucet to fill.
  2. Turn the faucet knob counter-clockwise to dispense detergent, then turn it clockwise until a "click" is felt to stop.
  3. Use the filled dispenser bottle to pump the correct amount of detergent directly into your washing machine.
  4. Use the pump to dispense the correct amount of detergent directly into your machine:
    • H.E. Machines: 3 Pumps (12 mL)
    • Standard Machines: 6 Pumps (24 mL)
 
Excelsior Pür Stain Remover

READ ALL DIRECTIONS ENTIRELY BEFORE PROCEEDING.
Prior to use, test all fabrics for colourfastness on a small, unseen area. Should signs of change in colour or appearance develop, discontinue use of this product.

DIRECTIONS:

1. Apply 2 sprays of the Excelsior® Pür Stain Remover directly onto the stain and surrounding area.

2. For maximum results spray the stain both outside and underneath on the inside of the garment.

3. Allow the stain remover to work and soak into the stain for up to 5 minutes.

4. Place into the regular wash with detergent; for best results use our Excelsior Pür Laundry Detergent.

5. For stubborn stains repeat these instructions: SPRAY → SOAK → WASH

 

Excelsior Pür Machine Cleaner

Directions :

  1. Ensure the appliance is empty and open the door.
  2. Apply 2ml of Excelsior Pür Machine Cleaner to a clean cloth or sponge.
  3. Wipe the rubber seal around the door to remove visible residue.
  4. Use a fresh damp cloth to remove any cleaner from the seal.
  5. Wait one minute for the seal to dry.

Monthly or when needed:

  1. Add 50ml (3 tablespoons) of product to the detergent drawer/ compartment, or directly into the machine.
  2. Close the door and run a “normal cycle – hot water.” Allow the full cycle to complete.
  3. For stubborn odors or first-time cleaning, repeat the process.

Place the dishware to be treated in your sink. Aim the sprayer at the item to be cleaned, when spraying makes sure to completely cover the stained area. Place sprayed dishware into your dishwasher and wash

Open your auto dishwasher rinse aid dispenser & fill with Excelsior “Rinse Aid”. Do not overfill (if this should occur wipe off any overflow). Refill monthly or sooner if used more than once a day.

Rinse dishes prior to placing them into your dishwasher. Open your auto dishwasher soap dispenser & fill with 4 to 5 pumps (15ml) of the enzyme-based Excelsior detergent. Close dispenser and proceed as normal. For heavier loads, you may use more detergent.

Excelsior HE Dishwasher Pods

Ingredients: Sodium carbonate, sodium citrate, sodium carbonate peroxide, trisodium dicarboxymethyl alaninate, , PEG/PPG/propylheptyl ether, sodium silicate, sodium chloride, sodium acrylic acid/MA copolymer, polyalkylene glycol, polyvinyl alcohol polymer, protease enzyme, amylase enzyme,  fragrance, colorant.   Contains fragrance allergen.

Excelsior Pür Laundry Detergent - Fresh Scent

Ingredients: Water(7732-18-5), DODECYLBENZENESULFONIC ACID(27176-87-0), Alcohols, C12-16, ethoxylated(68551-12-2), Coconut fatty acid, dimethylaminopropylamine amide, sodium carboxymethylated(70851-07-9), Alcoholethoxysulfate (sodium salt)(68585-34-2), Potassium hydroxide(1310-58-3), Trisodium citrate dihydrate(6132-04-3), Sodium bicarbonate(144-55-8), POTASSIUM COCOATE(61789-30-8), Glycerin(56-81-5), Phenoxyethanol (122-99-6), Ethylhexylglycerin (70445-33-9), Propanediol (504-63-2), Tetrasodium Glutamate Diacetate (51981-21-6), Disodium distyrylbiphenyl disulfonate(27344-41-8), Borax(1303-96-4), Cocamidopropyl dimethylamine(68140-01-2), Terpinyl acetate(80-26-2), Citric acid(77-92-9), LINALOOL(78-70-6), Tricyclodecenyl acetate(5413-60-5), CITRONELLOL(106-22-9), ISOBORNYL ACETATE(125-12-2), D-Limonene(5989-27-5), Geraniol(106-24-1), HEXAHYDROHEXAMETHYL CYCLOPENTABENZOPYRAN(1222-05-5), 4-tert-Butylcyclohexanol(98-52-2), CITRUS AURANTIUM DULCIS OIL(8008-57-9), DIPROPYLENE GLYCOL(110-98-5), CAMPHOR(464-49-3), LAVANDULA HYBRIDA OIL(8022-15-9), 2,6-DIMETHYL-7-OCTEN-2-OL(18479-58-8), Coumarin(91-64-5), Hexyl cinnamal(101-86-0).

 

Excelsior Pür Laundry Detergent - Unscented

Ingredients: Water(7732-18-5), DODECYLBENZENESULFONIC ACID(27176-87-0), Alcohols, C12-16, ethoxylated(68551-12-2), Coconut fatty acid, dimethylaminopropylamine amide, sodium carboxymethylated(70851-07-9), Alcoholethoxysulfate (sodium salt)(68585-34-2), Potassium hydroxide(1310-58-3), Trisodium citrate dihydrate(6132-04-3), Sodium bicarbonate(144-55-8), DIPROPYLENE GLYCOL(110-98-5), HEXAHYDROHEXAMETHYL CYCLOPENTABENZOPYRAN(1222-05-5),  POTASSIUM COCOATE(61789-30-8), Glycerin(56-81-5), Phenoxyethanol (122-99-6), Ethylhexylglycerin (70445-33-9), Propanediol (504-63-2), Tetrasodium Glutamate Diacetate (51981-21-6), Disodium distyrylbiphenyl disulfonate(27344-41-8), Borax(1303-96-4), Cocamidopropyl dimethylamine(68140-01-2), Citric acid(77-92-9).